Shepherd ChMS
Data Deletion Instructions
Last updated: 26 Oct 2026
Shepherd ChMS stores information on behalf of churches and authorised ministry teams. If you want your data deleted, follow the steps below so we can route the request correctly and protect church records from unauthorised removal.
If you are a church member or visitor
Contact the church that invited you, messaged you, or manages your record in Shepherd. The church is the primary controller of member and visitor records and can update, export, archive, or delete records based on its policies and legal obligations.
If you are a Shepherd user or church admin
Email us from the address connected to your Shepherd account and include your church name, organisation name, and the type of deletion you are requesting. We may need to verify your authority before deleting church-managed data.
How to submit a request
- Email hello@get-shepherd.net.
- Use the subject: Shepherd Data Deletion Request.
- Include your name, email, phone number if relevant, church name, and the records you want deleted.
- We will confirm receipt and may ask for verification before completing the request.
Retention limits
Some information may be retained where required for legal, security, billing, audit, dispute resolution, financial, or backup purposes. Where full deletion is not possible, we will explain the reason and limit retained information where appropriate.